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UVa Physics Computer Facilities
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CSP.100 (2006.1.3) Computer Support for Tenured/Tenure-Track Desktop Computers
CSP.100 (2006.1.3) Computer Support for Tenured/Tenure-Track Desktop Computers
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I. Eligibility
The department will provide and maintain (to the extent described
in part II, below) one desktop computer for each tenured or
tenure-track faculty member. This computer is provided in order to
allow the faculty member to carry out the tasks necessary to his or
her teaching and administrative responsibilities. In particular,
the computer will enable the faculty member to:
A. produce printed scientific documents
B. send and read e-mail and
C. browse the web.
II. Services Provided
A. Computer
The computers provided under part I above will be chosen by the
department's Information Technology Manager (ITM), and will be
sufficient to meet the goals laid out in part I. The software
installed on these computers will be chosen by the department's
ITM. Only departmental computer support staff will have
administrative access to the computer. The computer must
be used on the faculty member's desk, and may not be moved
elsewhere.
B. Maintenance
Each computer provided under part I above will be maintained
in good working order by departmental computer support staff.
In particular, departmental computer support staff will
ensure that the services described in part I are available
to the faculty member. In the event of a computer failure,
departmental computer support staff will endeavor to
restore the computer to normal operation quickly. If
the computer cannot be restored to operation quickly,
computer support staff will endeavor to provide another
computer temporarily, until the original computer can be
restored to service.
C. Ownership
Computers provided under part I above will remain the property
of the physics department, and may be reassigned at the ITM's
discretion.
III. Alternative Computers, Services, Hardware and Software
A. Funding for Alternative Computers
Tenured and tenure-track faculty members who want a computer
different from those provided under part II(A) and who have
sufficient eligible funds may use those funds to purchase an
alternative computer to meet the goals stated under part I
above. In the absence of sufficient eligible funds, no
departmental funds will be provided for alternative computers.
B. Maintenance of Alternative Computers
If a faculty member purchases an alternative computer, as
described under part III(A) above, the parts and labor
required for the installation and future maintenance of this
computer will be charged to eligible funds, such as the
faculty member's overhead account or startup funds. In the
event that sufficient eligible funds are not available, no
maintenance services will be provided.
C. Administrative Access to Computers
Faculty members may be granted administrative access
to computers provided under part II(A) only if the
faculty member agrees to take primary responsibility
for the repair and maintenance of the computer. If
such access is granted, the computer will be considered
an "alternative computer" and maintenance will be billed
under the terms of part III(B) above.
D. Non-standard Add-on hardware and software
1. No departmental funding
Non-standard hardware and software will not be purchased
by the department or supported under the terms of part II
above, except for installation support as described in
part III(D)(4), below. Initial purchase costs and parts
and labor required for the installation and future maintenance
of non-standard hardware and software will be billed to an
eligible source of funding. In the event that sufficient
eligible funds are not available, no services will be
provided for non-standard hardware and software.
2. Incompatible Hardware and Software
In some cases, the ITM may determine that non-standard
hardware or software is not compatible with the hardware
and software comprising a standard computer. If such
hardware or software is installed, the computer will no
longer be eligible for a computer support under part II
above, and will thereafter be considered an "alternative
computer" and maintenance will be billed under the terms
of part III(B) above.
3. Internal Hardware
The installation of non-standard hardware inside a
computer provided under part II above must be performed
by departmental computer support staff and must be
approved by the ITM prior to installation.
4. Non-Standard But Install-Supported Software
The ITM will maintain a list of non-standard software
which nevertheless is eligible for limited, no-cost, support.
This support will be limited to the actual installation of
the software. Any subsequent support must be billed to
an eligible source of funding. In the absence of sufficient
eligible funds, no subsequent support will be available.
The purchase cost of the software, if any, must still be
billed to an eligible source of funding.
5. Virtual Computers and Multi-Boot Computers
a. Definitions
For purposes of this policy, a "Virtual Computer" is
defined as a disk image, containing an operating
system, that is booted on and run under a
virtual machine framework which uses software to
simulate the hardware that would be present in an
actual computer. Examples of virtual machine
frameworks include VMware, Xen, VirtualPC, Bochs,
Qemu, and many others. A "Physical Computer", in
contrast, is a traditional computer made of actual
hardware.
A "Multi-Boot" computer is one on which more than
one operating system has been installed, in such
a way that the user may choose, at boot time, which
operating system to use.
b. Support
For purposes of this policy, each installed bootable
operating system and each virtual computer will be
treated as separate, real computers, each subject to
its own support terms and conditions. In particular,
this means that the services provided to a physical
computer under part II, above, will not necessarily be
provided for any virtual machines installed on that
physical computer. Some virtual machine frameworks
will, however, be included in the list of
"non-standard but install-supported software"
described in part III(D)(4). In these cases, the
support policy governing the physical computer will
allow installation of the virtual machine framework at
no cost. Installation of operating systems or other
software on virtual computers using the framework
must, however, still be billed to an eligible source
of funding.
IV. Replacement Cycle
Computers provided under part I above will be replaced:
A. as necessary under part II(B) or
B. at the discretion of the department's ITM after the computer's
age exceeds three years.
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